Chang, R. Y. (1995). Process reengineering in action: A practical guide to achieving breakthrough results. Richard Chang Associates.
Citação do estilo Chicago (17ª ed.)Chang, Richard Y. Process Reengineering in Action: A Practical Guide to Achieving Breakthrough Results. Irvine, CA: Richard Chang Associates, 1995.
Citação MLA (9ª ed.)Chang, Richard Y. Process Reengineering in Action: A Practical Guide to Achieving Breakthrough Results. Richard Chang Associates, 1995.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.