00000nmm a2200000 i 4500 UP-1685506469195177939 Buklod 20240304110134.0 m |o d | cr ||||||||||| 240304s2022 nyu go j eng| 9781260474183 (eBook) 22183765 DLC DENGII rda eng BF 637 C45 G74 2022eb Grenny, Joseph author. Crucial conversations tools for talking when stakes are high Joseph Grenny [and four others]. Third edition. New York McGraw Hill [2022] 1 online resource. text txt rdacontent computer rdamedia online resource cr rdacarrier What's a crucial conversation? And who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Choose your topic : how to be sure you hold the right conversation -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Reclaim your pen : how to be resilient when hearing tough feedback -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning. IP based subscription, on campus and remote access Access via Electronic Resources of the UPD Engineering Library and University Library websites. Interpersonal communication. Interpersonal relations. McMillan, Ron author. Switzler, Al author. Gregory, Emily 1975- author. Patterson, Kerry 1946- author. Available for University of the Philippines System via AccessEngineering. Click here to access https://www.accessengineeringlibrary.com/content/book/9781260474183 Also available remotely for University of the Philippines System via AccessEngineering. Click here to access thru EZproxy https://www-accessengineeringlibrary-com.ezproxy.engglib.upd.edu.ph/content/book/9781260474183 Subscription valid until December 2024. (viewed 02 January 2024) FO UPD DENG-II BF 637 C45 G74 2022EEB Electronic Resource