Crucial conversations tools for talking when stakes are high - Grenny, Joseph; McMillan, Ron; Switzler, Al; Gregory, Emily 1975-; Patterson, Kerry 1946- (New York McGraw Hill, 2022)
What's a crucial conversation? And who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Choose your topic : how to be sure you hold the right conversation -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Reclaim your pen : how to be resilient when hearing tough feedback -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning.
Keywords: Interpersonal communication; Interpersonal relations