Cita APA (7th ed.)

Grenny, J., McMillan, R., Switzler, A., Gregory, E., & Patterson, K. (2022). Crucial conversations: Tools for talking when stakes are high (Third edition.). McGraw Hill.

Cita Chicago (17th ed.)

Grenny, Joseph, Ron McMillan, Al Switzler, Emily Gregory, i Kerry Patterson. Crucial Conversations: Tools for Talking When Stakes Are High. Third edition. New York: McGraw Hill, 2022.

Cita MLA (9th ed.)

Grenny, Joseph, et al. Crucial Conversations: Tools for Talking When Stakes Are High. Third edition. McGraw Hill, 2022.