Bordoloi, S., Fitzsimmons, J. A., & Fitzsimmons, M. J. (2023). Service management: Operations, strategy, information technology (Tenth Edition, International student edition.). McGraw-Hill.
Citace podle Chicago (17th ed.)Bordoloi, Sanjeev, James A. Fitzsimmons, a Mona J. Fitzsimmons. Service Management: Operations, Strategy, Information Technology. Tenth Edition, International student edition. New York: McGraw-Hill, 2023.
Citace podle MLA (9th ed.)Bordoloi, Sanjeev, et al. Service Management: Operations, Strategy, Information Technology. Tenth Edition, International student edition. McGraw-Hill, 2023.
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