Bordoloi, S., Fitzsimmons, J. A., & Fitzsimmons, M. J. (2023). Service management: Operations, strategy, information technology (Tenth Edition, International student edition.). McGraw-Hill.
Citação norma ChicagoBordoloi, Sanjeev, James A. Fitzsimmons, and Mona J. Fitzsimmons. Service Management: Operations, Strategy, Information Technology. Tenth Edition, International student edition. New York: McGraw-Hill, 2023.
Citação norma MLABordoloi, Sanjeev, et al. Service Management: Operations, Strategy, Information Technology. Tenth Edition, International student edition. McGraw-Hill, 2023.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.