Measuring service quality in Philippine banks An exploratory study using SERVQUAL and Q-methodology

Measuring service quality in Philippine banks An exploratory study using SERVQUAL and Q-methodology

Bibliografiske detaljer
Udgivet i:Philippine Management Review (2020), 37-56
Hovedforfatter: Talavera, Ma. Gloria V.
Resource Type: Article
Sprog:English
Udgivet: 2020
Fag:
Service quality attributes
Q-Methodology

UP Cesar E.A. Virata School of Business

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