Measuring service quality in Philippine banks An exploratory study using SERVQUAL and Q-methodology

Measuring service quality in Philippine banks An exploratory study using SERVQUAL and Q-methodology

Bibliografiske detaljer
Udgivet i:Philippine Management Review (2020), 37-56
Hovedforfatter: Talavera, Ma. Gloria V.
Format: Article
Sprog:English
Udgivet: 2020
Fag:
Service quality attributes
Q-Methodology