Measuring service quality in Philippine banks An exploratory study using SERVQUAL and Q-methodology

Measuring service quality in Philippine banks An exploratory study using SERVQUAL and Q-methodology

書誌詳細
出版年:Philippine Management Review (2020), 37-56
第一著者: Talavera, Ma. Gloria V.
フォーマット: 論文
言語:English
出版事項: 2020
主題:
Service quality attributes
Q-Methodology