Measuring service quality in Philippine banks An exploratory study using SERVQUAL and Q-methodology

Measuring service quality in Philippine banks An exploratory study using SERVQUAL and Q-methodology

Bibliografski detalji
Izdano u:Philippine Management Review (2020), 37-56
Glavni autor: Talavera, Ma. Gloria V.
Format: Članak
Jezik:English
Izdano: 2020
Teme:
Service quality attributes
Q-Methodology