APA (7th ed.) Citation

Talavera, M. G. V. (2020). Measuring service quality in Philippine banks: An exploratory study using SERVQUAL and Q-methodology. Philippine Management Review.

Chicago Style (17th ed.) Citation

Talavera, Ma. Gloria V. "Measuring Service Quality in Philippine Banks: An Exploratory Study Using SERVQUAL and Q-methodology." Philippine Management Review 2020.

MLA (9th ed.) Citation

Talavera, Ma. Gloria V. "Measuring Service Quality in Philippine Banks: An Exploratory Study Using SERVQUAL and Q-methodology." Philippine Management Review, 2020.