Talavera, M. G. V. (2020). Measuring service quality in Philippine banks: An exploratory study using SERVQUAL and Q-methodology. Philippine Management Review.
Chicago-Zitierstil (17. Ausg.)Talavera, Ma. Gloria V. "Measuring Service Quality in Philippine Banks: An Exploratory Study Using SERVQUAL and Q-methodology." Philippine Management Review 2020.
MLA-Zitierstil (9. Ausg.)Talavera, Ma. Gloria V. "Measuring Service Quality in Philippine Banks: An Exploratory Study Using SERVQUAL and Q-methodology." Philippine Management Review, 2020.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.