(2008). Call center agents' commitment and willingness to stay: A review. People Manager Journal.
芝加哥风格引文"Call Center Agents' Commitment and Willingness to Stay: A Review." People Manager Journal 2008.
MLA引文"Call Center Agents' Commitment and Willingness to Stay: A Review." People Manager Journal, 2008.
警告：这些引文格式不一定是100％准确.