(2008). Call center agents' commitment and willingness to stay: A review. People Manager Journal.
Chicago Style (17. basım) Atıf"Call Center Agents' Commitment and Willingness to Stay: A Review." People Manager Journal 2008.
MLA (9th ed.) Atıf"Call Center Agents' Commitment and Willingness to Stay: A Review." People Manager Journal, 2008.
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