(2008). Call center agents' commitment and willingness to stay: A review. People Manager Journal.
Chicago (17e ed.) Bronvermelding"Call Center Agents' Commitment and Willingness to Stay: A Review." People Manager Journal 2008.
MLA (9e ed.) Bronvermelding"Call Center Agents' Commitment and Willingness to Stay: A Review." People Manager Journal, 2008.
Let op: Deze citaties zijn niet altijd 100% accuraat.