(2008). Call center agents' commitment and willingness to stay: A review. People Manager Journal.
Citazione stile Chigago Style (17a edizione)"Call Center Agents' Commitment and Willingness to Stay: A Review." People Manager Journal 2008.
Citatione MLA (9a ed.)"Call Center Agents' Commitment and Willingness to Stay: A Review." People Manager Journal, 2008.
Attenzione: Queste citazioni potrebbero non essere precise al 100%.