(2008). Call center agents' commitment and willingness to stay: A review. People Manager Journal.
Style de citation Chicago (17e éd.)"Call Center Agents' Commitment and Willingness to Stay: A Review." People Manager Journal 2008.
Style de citation MLA (9e éd.)"Call Center Agents' Commitment and Willingness to Stay: A Review." People Manager Journal, 2008.
Attention : ces citations peuvent ne pas être correctes à 100%.