(2008). Call center agents' commitment and willingness to stay: A review. People Manager Journal.
Cita Chicago (17th ed.)"Call Center Agents' Commitment and Willingness to Stay: A Review." People Manager Journal 2008.
Cita MLA (9th ed.)"Call Center Agents' Commitment and Willingness to Stay: A Review." People Manager Journal, 2008.
Atenció: Aquestes cites poden no estar 100% correctes.