Sto. Tomas, P. A. (1995). Client satisfaction as a performance measure in the Philippine civil service. Asian Review of Public Administration.
Citace podle Chicago (17th ed.)Sto. Tomas, Patricia A. "Client Satisfaction as a Performance Measure in the Philippine Civil Service." Asian Review of Public Administration 1995.
Citace podle MLA (9th ed.)Sto. Tomas, Patricia A. "Client Satisfaction as a Performance Measure in the Philippine Civil Service." Asian Review of Public Administration, 1995.
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