Industry report the problem of sustainable competitive advantage in Philippine call centers
Facing high expectations as the newest "sunshine industry", the call center industry in the Philippines appears to have dimmer prospects in the coming years. Having experienced rapid growth from 2000 to 2003, the industry experienced a slowdown in growth from 2004 to 2006, raising the ques...
| Wydane w: | Philippine Management Review Vol. 13 (2006), 1-20 |
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| 1. autor: | |
| Format: | Artykuł |
| Język: | English |
| Wydane: |
2006
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