APA način citiranja (7. izdanje)

Kong, F. J. (2018). Customer service excellence. IN Beyond the Bottom Line [column]. Philippine Star.

Čikaški stil citiranja (17. izdanje)

Kong, Francis J. "Customer Service Excellence. IN Beyond the Bottom Line [column]." Philippine Star 2018.

MLA način citiranja (9. izdanje)

Kong, Francis J. "Customer Service Excellence. IN Beyond the Bottom Line [column]." Philippine Star, 2018.