Cita APA (7th ed.)

Kong, F. J. (2018). Customer service excellence. IN Beyond the Bottom Line [column]. Philippine Star.

Cita Chicago (17th ed.)

Kong, Francis J. "Customer Service Excellence. IN Beyond the Bottom Line [column]." Philippine Star 2018.

Cita MLA (9th ed.)

Kong, Francis J. "Customer Service Excellence. IN Beyond the Bottom Line [column]." Philippine Star, 2018.