Jamandre, T., & VERA Files. (2012). Call center agents fight stress with humor, lots of patience. The Sunday Times.
Lua i Stíl Chicago (17ú heag.)Jamandre, Tessa, agus VERA Files. "Call Center Agents Fight Stress with Humor, Lots of Patience." The Sunday Times 2012.
Lua MLA (8ú heag.)Jamandre, Tessa, agus VERA Files. "Call Center Agents Fight Stress with Humor, Lots of Patience." The Sunday Times, 2012.
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