Jamandre, T., & Vera Files. (2012). Call center agents fight stress with humor, lots of patience. The Sunday Times.
Cita Chicago (17th ed.)Jamandre, Tessa, i Vera Files. "Call Center Agents Fight Stress with Humor, Lots of Patience." The Sunday Times 2012.
Cita MLA (9th ed.)Jamandre, Tessa, i Vera Files. "Call Center Agents Fight Stress with Humor, Lots of Patience." The Sunday Times, 2012.
Atenció: Aquestes cites poden no estar 100% correctes.