Cita APA (7th ed.)

Santos, R. A. (2005). Making customer connection and making it stick. Manila Times.

Cita Chicago (17th ed.)

Santos, Rafael Alfredo. "Making Customer Connection and Making It Stick." Manila Times 2005.

Cita MLA (9th ed.)

Santos, Rafael Alfredo. "Making Customer Connection and Making It Stick." Manila Times, 2005.