APA (7th ed.) Citation

Santos, R. A. (2005). Making customer connection and making it stick. Manila Times.

Chicago Style (17th ed.) Citation

Santos, Rafael Alfredo. "Making Customer Connection and Making It Stick." Manila Times 2005.

MLA (9th ed.) Citation

Santos, Rafael Alfredo. "Making Customer Connection and Making It Stick." Manila Times, 2005.

Warning: These citations may not always be 100% accurate.