Yu, B. Y. (1998). Why are companies turning to customer care strategies?: It venders are providing the ansers. Manila Bulletin.
Citazione stile Chigago Style (17a edizione)Yu, Bernard Y. "Why Are Companies Turning to Customer Care Strategies?: It Venders Are Providing the Ansers." Manila Bulletin 1998.
Citatione MLA (9a ed.)Yu, Bernard Y. "Why Are Companies Turning to Customer Care Strategies?: It Venders Are Providing the Ansers." Manila Bulletin, 1998.
Attenzione: Queste citazioni potrebbero non essere precise al 100%.