Yu, B. Y. (1998). Why are companies turning to customer care strategies?: It venders are providing the ansers. Manila Bulletin.
Chicago-Zitierstil (17. Ausg.)Yu, Bernard Y. "Why Are Companies Turning to Customer Care Strategies?: It Venders Are Providing the Ansers." Manila Bulletin 1998.
MLA-Zitierstil (9. Ausg.)Yu, Bernard Y. "Why Are Companies Turning to Customer Care Strategies?: It Venders Are Providing the Ansers." Manila Bulletin, 1998.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.