Services marketing integrating customer focus across the firm Yazar: Zeithaml, Valarie A., Bitner, Mary Jo, Gremler, Dwayne D.

Services marketing integrating customer focus across the firm Yazar: Zeithaml, Valarie A.

Services marketing integrating customer focus across the firm Yazar: Zeithaml, Valarie A.

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Services marketing integrating customer focus across the firm Yazar: Zeithaml, Valarie A.

Services marketing integrating customer focus across the firm Yazar: Zeithaml, Valarie A.

Services marketing integrating customer focus across the firm Yazar: Zeithaml, Valarie A.

Services marketing integrating customer focus across the firm Yazar: Zeithaml, Valarie a.

Services marketing Yazar: Zeithaml, Valarie A.

Delivering quality service balancing customer perceptions and expectations Yazar: Zeithaml, Valarie A.