Services marketing integrating customer focus across the firm Por Zeithaml, Valarie A., Bitner, Mary Jo, Gremler, Dwayne D.

Services marketing integrating customer focus across the firm Por Zeithaml, Valarie A.

Services marketing integrating customer focus across the firm Por Zeithaml, Valarie A.

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Services marketing integrating customer focus across the firm Por Zeithaml, Valarie A.

Services marketing integrating customer focus across the firm Por Zeithaml, Valarie A.

Services marketing integrating customer focus across the firm Por Zeithaml, Valarie A.

Services marketing integrating customer focus across the firm Por Zeithaml, Valarie a.

Services marketing Por Zeithaml, Valarie A.

Delivering quality service balancing customer perceptions and expectations Por Zeithaml, Valarie A.