Services marketing integrating customer focus across the firm di Zeithaml, Valarie A., Bitner, Mary Jo, Gremler, Dwayne D.

Services marketing integrating customer focus across the firm di Zeithaml, Valarie A.

Services marketing integrating customer focus across the firm di Zeithaml, Valarie A.

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Services marketing integrating customer focus across the firm di Zeithaml, Valarie A.

Services marketing integrating customer focus across the firm di Zeithaml, Valarie A.

Services marketing integrating customer focus across the firm di Zeithaml, Valarie A.

Services marketing integrating customer focus across the firm di Zeithaml, Valarie a.

Services marketing di Zeithaml, Valarie A.

Delivering quality service balancing customer perceptions and expectations di Zeithaml, Valarie A.