Services marketing integrating customer focus across the firm par Zeithaml, Valarie A., Bitner, Mary Jo, Gremler, Dwayne D.

Services marketing integrating customer focus across the firm par Zeithaml, Valarie A.

Services marketing integrating customer focus across the firm par Zeithaml, Valarie A.

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Services marketing integrating customer focus across the firm par Zeithaml, Valarie A.

Services marketing integrating customer focus across the firm par Zeithaml, Valarie A.

Services marketing integrating customer focus across the firm par Zeithaml, Valarie A.

Services marketing integrating customer focus across the firm par Zeithaml, Valarie a.

Services marketing par Zeithaml, Valarie A.

Delivering quality service balancing customer perceptions and expectations par Zeithaml, Valarie A.