Services marketing integrating customer focus across the firm von Zeithaml, Valarie A., Bitner, Mary Jo, Gremler, Dwayne D.

Services marketing integrating customer focus across the firm von Zeithaml, Valarie A.

Services marketing integrating customer focus across the firm von Zeithaml, Valarie A.

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Services marketing integrating customer focus across the firm von Zeithaml, Valarie A.

Services marketing integrating customer focus across the firm von Zeithaml, Valarie A.

Services marketing integrating customer focus across the firm von Zeithaml, Valarie A.

Services marketing integrating customer focus across the firm von Zeithaml, Valarie a.

Services marketing von Zeithaml, Valarie A.

Delivering quality service balancing customer perceptions and expectations von Zeithaml, Valarie A.