Services marketing integrating customer focus across the firm অনুযায়ী Zeithaml, Valarie A., Bitner, Mary Jo, Gremler, Dwayne D.

Services marketing integrating customer focus across the firm অনুযায়ী Zeithaml, Valarie A.

Services marketing integrating customer focus across the firm অনুযায়ী Zeithaml, Valarie A.

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Services marketing integrating customer focus across the firm অনুযায়ী Zeithaml, Valarie A.

Services marketing integrating customer focus across the firm অনুযায়ী Zeithaml, Valarie A.

Services marketing integrating customer focus across the firm অনুযায়ী Zeithaml, Valarie A.

Services marketing integrating customer focus across the firm অনুযায়ী Zeithaml, Valarie a.

Services marketing অনুযায়ী Zeithaml, Valarie A.

Delivering quality service balancing customer perceptions and expectations অনুযায়ী Zeithaml, Valarie A.