Services marketing integrating customer focus across the firm by Zeithaml, Valarie A., Bitner, Mary Jo, Gremler, Dwayne D.

Services marketing integrating customer focus across the firm by Zeithaml, Valarie A.

Services marketing integrating customer focus across the firm by Zeithaml, Valarie A.

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Services marketing integrating customer focus across the firm by Zeithaml, Valarie A.

Services marketing integrating customer focus across the firm by Zeithaml, Valarie A.

Services marketing integrating customer focus across the firm by Zeithaml, Valarie A.

Services marketing integrating customer focus across the firm by Zeithaml, Valarie a.

Services marketing by Zeithaml, Valarie A.

Delivering quality service balancing customer perceptions and expectations by Zeithaml, Valarie A.