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    An evaluation of the adoption of ITIL (IT Infrastructure Library) Framework and its Implication on the Delivery of IT Services of Selected BPO and Contact Centers in the Philippine... de réir Tiambeng, Ken Arthur

    Foilsithe / Cruthaithe 2009
    Tráchtas

    An evaluation of the adoption of ITIL (IT Infrastructure Library) Framework and its Implication on the Delivery of IT Services of Selected BPO and Contact Centers in the Philippines

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