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    An evaluation of the adoption of ITIL (IT Infrastructure Library) Framework and its Implication on the Delivery of IT Services of Selected BPO and Contact Centers in the Philippine... par Tiambeng, Ken Arthur

    Publié 2009
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    An evaluation of the adoption of ITIL (IT Infrastructure Library) Framework and its Implication on the Delivery of IT Services of Selected BPO and Contact Centers in the Philippines

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