The mom & pop store how the unsung heroes of the American economy are surviving and thriving Por Spector, Robert 1947-

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The Nordstrom way to customer service excellence a handbook for implementing great service in your organization Por Spector, Robert 1947-

The Nordstrom way the inside story of America's # 1 customer service company Por Spector, Robert

Amazon.com get big fast Por Spector, Robert

English literary periodicals and the climate of opinion during the Seven Years' War. Por Spector, Robert Donald

Essays on the eighteenth-century novel Por Spector, Robert Donald ed