The mom & pop store how the unsung heroes of the American economy are surviving and thriving nork Spector, Robert 1947-

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The Nordstrom way to customer service excellence a handbook for implementing great service in your organization nork Spector, Robert 1947-

The Nordstrom way the inside story of America's # 1 customer service company nork Spector, Robert

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English literary periodicals and the climate of opinion during the Seven Years' War. nork Spector, Robert Donald

Essays on the eighteenth-century novel nork Spector, Robert Donald ed