The mom & pop store how the unsung heroes of the American economy are surviving and thriving von Spector, Robert 1947-

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The Nordstrom way to customer service excellence a handbook for implementing great service in your organization von Spector, Robert 1947-

The Nordstrom way the inside story of America's # 1 customer service company von Spector, Robert

Amazon.com get big fast von Spector, Robert

English literary periodicals and the climate of opinion during the Seven Years' War. von Spector, Robert Donald

Essays on the eighteenth-century novel von Spector, Robert Donald ed