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The virtual customer a new paradigm for improving customer relations in libraries and information services ; Satellite Meeting Sno Paulo, Brasil, August 18-20, 2004.
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Education and research for marketing and quality management in libraries satellite meeting, Quebec, August 14-16 Aout 2001
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Guidelines for the teaching of marketing in the training of librarians, documentalists and archivists by Savard, Rejean, 1950-
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Libraries
Marketing
Customer relations
Information Science--Study and teaching
Information Services--Marketing--Study and teaching
Information services
Internet access for library users
Library education
Management
Marketing--Study and teaching
Public relations
Quality control
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