What great service leaders know and do creating breakthroughs in service firms 由 Heskett, James L.

The service management course cases and readings 由 Sasser, W. Earl

Service breakthroughs changing the rules of the game 由 Heskett, James L.

Cases in operations management analysis and action

Cases in operations management analysis and action

Table of contents only

Management of service operations text, cases, and readings. 由 Sasser, W. Earl

Management of service operations text, cases, and readings. 由 Sasser, W. Earl

Financing the lodging industry lender attitudes toward hotel financing 由 Sasser, W. Earl

The Bermuda triangle of food service chains 由 Sasser, W. Earl