What great service leaders know and do creating breakthroughs in service firms 著者: Heskett, James L.

The service management course cases and readings 著者: Sasser, W. Earl

Service breakthroughs changing the rules of the game 著者: Heskett, James L.

Cases in operations management analysis and action

Cases in operations management analysis and action

Table of contents only

Management of service operations text, cases, and readings. 著者: Sasser, W. Earl

Management of service operations text, cases, and readings. 著者: Sasser, W. Earl

Financing the lodging industry lender attitudes toward hotel financing 著者: Sasser, W. Earl

The Bermuda triangle of food service chains 著者: Sasser, W. Earl