What great service leaders know and do creating breakthroughs in service firms Tekijä Heskett, James L.

The service management course cases and readings Tekijä Sasser, W. Earl

Service breakthroughs changing the rules of the game Tekijä Heskett, James L.

Cases in operations management analysis and action

Cases in operations management analysis and action

Table of contents only

Management of service operations text, cases, and readings. Tekijä Sasser, W. Earl

Management of service operations text, cases, and readings. Tekijä Sasser, W. Earl

Financing the lodging industry lender attitudes toward hotel financing Tekijä Sasser, W. Earl

The Bermuda triangle of food service chains Tekijä Sasser, W. Earl