What great service leaders know and do creating breakthroughs in service firms per Heskett, James L.

The service management course cases and readings per Sasser, W. Earl

Service breakthroughs changing the rules of the game per Heskett, James L.

Cases in operations management analysis and action

Cases in operations management analysis and action

Table of contents only

Management of service operations text, cases, and readings. per Sasser, W. Earl

Management of service operations text, cases, and readings. per Sasser, W. Earl

Financing the lodging industry lender attitudes toward hotel financing per Sasser, W. Earl

The Bermuda triangle of food service chains per Sasser, W. Earl