What great service leaders know and do creating breakthroughs in service firms حسب Heskett, James L.

The service management course cases and readings حسب Sasser, W. Earl

Service breakthroughs changing the rules of the game حسب Heskett, James L.

Cases in operations management analysis and action

Cases in operations management analysis and action

Table of contents only

Management of service operations text, cases, and readings. حسب Sasser, W. Earl

Management of service operations text, cases, and readings. حسب Sasser, W. Earl

Financing the lodging industry lender attitudes toward hotel financing حسب Sasser, W. Earl

The Bermuda triangle of food service chains حسب Sasser, W. Earl