What great service leaders know and do creating breakthroughs in service firms Yazar: Heskett, James L.

The service management course cases and readings Yazar: Sasser, W. Earl

Service breakthroughs changing the rules of the game Yazar: Heskett, James L.

Cases in operations management analysis and action

Table of contents only

Cases in operations management analysis and action

Management of service operations text, cases, and readings. Yazar: Sasser, W. Earl

Management of service operations text, cases, and readings. Yazar: Sasser, W. Earl

Financing the lodging industry lender attitudes toward hotel financing Yazar: Sasser, W. Earl

The Bermuda triangle of food service chains Yazar: Sasser, W. Earl