What great service leaders know and do creating breakthroughs in service firms by Heskett, James L.

The service management course cases and readings by Sasser, W. Earl

Service breakthroughs changing the rules of the game by Heskett, James L.

Cases in operations management analysis and action

Cases in operations management analysis and action

Table of contents only

Management of service operations text, cases, and readings. by Sasser, W. Earl

Management of service operations text, cases, and readings. by Sasser, W. Earl

Financing the lodging industry lender attitudes toward hotel financing by Sasser, W. Earl

The Bermuda triangle of food service chains by Sasser, W. Earl