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The boss's survival guide workplace 911 for the toughest problems today's managers face
Publicado em 2010Available for University of the Philippines Diliman via McGraw-Hill Access Engineering. Click here to access
Also available remotely for University of the Philippines Diliman via McGraw-Hill Access Engineering. Click here to access thru EZproxy
Electronic Resource
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How do you collect money from a customer who wont pay
Publicado no Philippine Daily Inquirer (2004)Artigo -
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How do you handle a difficult person on the phone?
Publicado no Philippine Daily Inquirer (2003)Artigo -
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