Showing 1 - 2 results of 2 for search 'Oliver, Richard L.', query time: 0.01s Refine Results
  1. 1

    Satisfaction a behavioral perspective on the consumer by Oliver, Richard L.

    Published 1997
    Book

    Satisfaction a behavioral perspective on the consumer
  2. 2

    Service quality new directions in theory and practice

    Published 1994
    Book

    Service quality new directions in theory and practice

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