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    Designing better services a strategic approach from design to evaluation Por Foglieni, Francesca, Villari, Beatric, Maffei, Stefano 1966-

    Publicado em 2018
    Available for University of the Philippines System via SpringerLink. Click here to access
    Also available remotely for University of the Philippines System via SpringerLink. Click here to access thru EZproxy
    Electronic Resource

    Designing better services a strategic approach from design to evaluation

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