Prikaz rezultata 1 – 2 od 2 za pretragu 'Kessler, Sheila', vrijeme upita: 0,01s Detaljiziraj rezultate
  1. 1

    Measuring and managing customer satisfaction going for the gold od Kessler, Sheila

    Izdano 1996
    Knjiga

    Measuring and managing customer satisfaction going for the gold
  2. 2

    Total quality service a simplified approach to using the Baldrige Award criteria od Kessler, Sheila

    Izdano 1995
    Knjiga

    Total quality service a simplified approach to using the Baldrige Award criteria

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