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  1. 1

    Measuring and managing customer satisfaction going for the gold por Kessler, Sheila

    Publicado 1996
    Libro

    Measuring and managing customer satisfaction going for the gold
  2. 2

    Total quality service a simplified approach to using the Baldrige Award criteria por Kessler, Sheila

    Publicado 1995
    Libro

    Total quality service a simplified approach to using the Baldrige Award criteria

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